Privacy Policy

1. Introduction

HouseMatch.ng ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, date of birth, gender
• Profile Information: Bio, profile photo, preferences, lifestyle habits
• Listing Information: Property details, images, location, pricing
• Verification Documents: Government-issued ID, employment letters, proof of address
• Financial Information: Payment details for Pay Small Small service
• Communications: Messages sent through the platform

2.2 Information Automatically Collected

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, features used, time spent on platform
• Location Data: Approximate location based on IP address

3. How We Use Your Information

We use collected information to:

• Provide and maintain our services
• Process your account registration and verify your identity
• Match you with compatible roommates and properties
• Process payments and manage Pay Small Small plans
• Send you important notifications and updates
• Improve our platform and develop new features
• Ensure platform safety and prevent fraud
• Comply with legal obligations

4. Information Sharing

We may share your information with:

• Other Users: Your profile information is visible to users you interact with
• Service Providers: Third parties who assist in operating our platform (payment processors, hosting services)
• Legal Authorities: When required by law or to protect our rights
• Business Partners: For verification services and credit assessments (with your consent)

We do NOT sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of sensitive data in transit and at rest
• Secure authentication mechanisms
• Regular security assessments and updates
• Access controls limiting who can view your data

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as:

• Your account is active
• Needed to provide you services
• Required by law or for legitimate business purposes

After account deletion, some information may be retained for legal compliance or fraud prevention.

7. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Portability: Receive your data in a portable format
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, contact us at privacy@housematch.ng

8. Children's Privacy

HouseMatch.ng is not intended for users under 18 years of age. We do not knowingly collect information from children. If you believe a child has provided us with personal information, please contact us.

9. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the platform. Your continued use after changes constitutes acceptance.

11. Contact Us

If you have questions about this Privacy Policy, contact us at:

• Email: privacy@housematch.ng
• Phone: 0800-HOUSE-MATCH
• Address: Lagos, Nigeria